How churches can build a welcoming culture
The key to growth is making people feel welcome and building upon relationships
EXTENDING A WARM WELCOME IS the first step, and first impressions at the door and over the post-service coffee matter. However, being a welcoming church means more than this. People need to feel at home and part of the church family if they are to belong, to start getting involved, and to keep coming.
Reflections from the ‘From Anecdote to Evidence’ research found that growth in numbers was more likely if a church was welcoming and had an atmosphere of belonging and caring. Comments from the research reflected on the importance of building ongoing relationships with people.
Key facts from the research:
- Although inviting friends to church isn’t easy for many people, the most direct route to growth comes from inviting and welcoming family, friends and acquaintances.
- Making contact with potential new members after they attend services or activities is also important for growth.
For I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink, I was a stranger and you invited me in.
Matthew 25:35
Where can your church start with making people feel more welcome, comfortable and settled? You might find the following resources helpful.
Resources
Bible study
This Bible study by Revd David Penny focuses on the importance of creating a welcoming culture at church. Download file.
Score card
This score card can be used alongside the worksheet for this factor to help group members to reach an overall score for the factor or to help identify areas for further development. Download file.
Interactive exercise
This interactive exercise can be used alongside or in place of the discussion questions on the worksheet card in order to help group members explore this particular factor that is related to growth. Download file.

