Privacy Policy

The Church of England
Church Support Hub
Privacy and Cookie Policy
This policy is effective from 25 May 2018

Introduction

Welcome to the Church of England’s Church Support Hub web site. The Church Support Hub is administered by the Archbishop’s Council and its support team.

The Church of England and their partners take your privacy seriously and are committed to protecting your personal data. This privacy and cookie policy tells you how we deal with your personal data, your privacy and other various rights you have when you supply information to us or use the following sites:-

  • Church Support Hub: https://churchsupporthub.org/

Please note that use of these web sites also includes our Terms of Website Use and Acceptable Use Policy.

This privacy and cookie policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

      1. IMPORTANT INFORMATION AND WHO WE ARE
      2. THE DATA WE COLLECT ABOUT YOU
      3. HOW IS YOUR PERSONAL DATA COLLECTED
      4. HOW WE USE YOUR PERSONAL DATA
      5. DISCLOSURES OF YOUR PERSONAL DATA
      6. INTERNATIONAL TRANSFERS
      7. DATA SECURITY
      8. DATA RETENTION
      9. YOUR LEGAL RIGHTS
      10. GLOSSARY

      1. Important information and who we are

      Purpose of this privacy policy

      This privacy and cookie policy aims to give you information on how we collect and processes your personal data through your use of these websites, including any data you may provide through the websites or otherwise.

      It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy and cookie policy supplements any other policies and notices and is not intended to override them.

      This website is not intended for children.

      Data Controller – The Church Support Hub

      The Church Support Hub is operated by the Archbishops’ Council. The Archbishops’ Council is the data controller and responsible for your personal data (referred to in as either “Archbishops’ Council”, “we”, “us” or “our” in this privacy policy. The Archbishops’ Council is a body pursuant to section 1 (1) of the National Institutions Measure 1998 whose objects are to co-ordinate, promote, aid and further the work and mission of the Church of England. Pursuant to section 1(2) of the National Institutions Measure 1998 the Archbishops’ Council is established for charitable purposes, charity number 1074857. We are registered with the Information Commissioner, registration number Z6034304.

      If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

      • Email address: gdpr@churchofengland.org.
      • Postal address: Church House, Great Smith Street, London, SW1P 3AZ

      Complaints

      If you have any complaints or queries about matters affecting your privacy, or any other general data protection matters, then please do let us know by contacting us as set out above and we will endeavour to resolve the problem. In any event you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted on their helpline number which is 0303 123 1113 between 9am and 5pm Monday to Friday, or by other contact methods as set out on their web site. Please go to their web site at www.ico.org.uk for more information.

      Changes to the privacy policy and your obligation to inform us of changes

      This version was last updated on 25 May 2018 and historic versions can be obtained by contacting us.

      It is important that the personal data we hold about you is accurate and current. Please do let us know if your personal data changes.

      Third-party links

      This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Please do ensure you are familiar with any privacy notice or policy of any website you visit.

      2. The data we collect about you

      Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

      We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

      • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
      • Contact Data includes address, email address and telephone numbers.
      • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
      • Profile Data includes your username and password, feedback and survey responses.
      • Usage Data includes information about how you use our website and services.
      • Communications Data includes your preferences in receiving information from us and your communication preferences.

      We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

      Generally we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. However, on occasions, for example through a direct interaction we may receive Special Categories of Personal Data such as:-

      • Race or ethnic origin;
      • Religious or philosophical beliefs;
      • Sex life or sexual orientation;

      Processing these types of Special Categories of Personal Data is permitted under data protection law where data subjects have given explicit consent and, or, where it is carried out by a religious entity in the course of its legitimate activity.

      3. How is your personal data collected?

      We use different methods to collect data from and about you including through:

      • Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
      • registering to use one of our websites;
      • subscribe to one of our publications;
      • submit a question or request other information to be sent to you;
      • replying to a survey; or
      • give us some feedback.
      • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please below for further details on our use of cookies.
      • Third parties sources. We may receive personal data about you from other bodies within the Church of England, including the Archbishops of Canterbury and York, The Church Commissioners For England, The Church of England Pensions Board, Lambeth Palace Library, The National Society (Church of England and Church of Wales) for Promoting Education and the Church of England Central Services (collectively referred to as the “National Church Institutions” or “NCIs”).

      4. How we use your personal data

      We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

      • Where you consent to us using your personal data, for example when you correspond with us or request a newsletter (your consent can be withdrawn by you at any time as set out in this policy).
      • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
      • Where we need to comply with a legal or regulatory obligation.
      • Where you purchase books or other printed matter.

      Purposes for which we will use your personal data

      We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

      Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

      Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
      To register you to receive our latest news including:-

      · Sign-up up for our newletters.

      (a) Identity

      (b) Contact

      (a) Your consent.
      To manage our relationship with you which will include:

      (a) Notifying you about changes to our terms or privacy policy

      (b) Asking you to leave a review or take a survey

      (a) Identity

      (b) Contact

      (c) Profile

      (d) General Communications

      (a) Necessary for our legitimate interests (to keep our records updated and to study how our services are used)
      To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

      (b) Contact

      (c) Technical

      (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)

      (b) Necessary to comply with a legal obligation

      To use data analytics to improve our website, products/services, customer relationships and experiences (a) Technical

      (b) Usage

      Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop the Church and to inform our marketing strategy)
      To manage questions you may have, or issues relating to certain Special Categories of Data, such as race or ethnic origin; religious or philosophical beliefs; sex life or sexual orientation; or health. (a) Identity

      (b) Contact

      (a) Your consent.

      (a) Necessary for our legitimate interests (as a religious body these may be issues you ask us about)

      Third-parties

      We do not share your personal data with any other External Third Parties. Where we need to share your personal data we will obtain your express opt-in consent before we share it.

      Opting out

      You can ask us or third parties to stop sending you messages at any time by contacting us at any time.

      Where you opt out of receiving these messages, this will not apply to personal data provided to us as a result of such things as complaints where it may be necessary to retain certain data.

      Cookies

      Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

      A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

      We use the following cookies:

      Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

      Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

      Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

      Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

      You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

      Cookie Name Cookie Category Description Duration
      wordpress_ 2 WordPress cookie for a logged in user. session
      wordpress_logged_in_ 2 WordPress cookie for a logged in user session
      wordpress_test_ 2 WordPress cookie for a logged in user session
      wordpress_test_cookie 2 WordPress test cookie session
      wp-settings- 1 WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
      wp-settings-time- 2 WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. 1 year
      PHPSESSID 1 To identify your unique session on the website session
      SESS 1 To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered. session
      __utma 2 This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase. permanent
      __utmb 2 __utmb is a Google Analytics cookie. It takes a timestamp of the exact moment in time when a visitor enters a site. session
      __utmc 2 __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. 30 mins
      __utmz 2 Keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. 6 months

      You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

      Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

      You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

      For more information on cookies generally please visit: www.allaboutcookies.org

      Change of purpose

      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

      If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

      Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

      5. Disclosures of your personal data

      We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

      • Internal Third Parties as set out in the Glossary.
      • External Third Parties as set out in the Glossary.
      • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

      6. International Transfers

      We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

      We do not transfer your personal data outside the European Economic Area (EEA) save that we occasionally use services such as Mail Chimp. MailChimp’s servers are based in the USA. MailChimp is certified under the EU-US Privacy Shield program and we will ensure that any other transfers meet all legal requirements.

      7. Data security

      We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

      We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

      8. Data retention

      How long will you use my personal data for?

      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

      To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

      Please contact us for any further details on the retention of your data.

      9. Your legal rights

      Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

      • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
      • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
      • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
      • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
      • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
      • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
      • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

      If you wish to exercise any of the rights set out above, please contact us at: gdpr@churchofengland.org.

      No fee usually required

      You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

      What we may need from you

      We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

      Time limit to respond

      We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

      10. Glossary

      LAWFUL BASIS

      Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

      Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

      Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

      THIRD PARTIES

      Internal Third Parties – Other Church of England bodies

      Other bodies within the Church of England include Archbishops of Canterbury and York, The Church Commissioners For England, The Church of England Pensions Board, Lambeth Palace Library, The National Society (Church of England and Church of Wales) for Promoting Education and the Church of England Central Services and who are based in the UK.

      External Third Parties

    1. International transfers
      • Professional advisers including where necessary lawyers, and insurers based in the UK who provide legal and insurance services.
      • Our carefully selected consultants may process your data in accordance with any data protection law in place from time to time.