In the earliest stages of coming to terms with a death, families are looking to plan a funeral that remembers the unique life of the person who died. It’s also a time for grief, for saying goodbye, and finding comfort and hope. The research gave valuable insights about balancing these needs in a Church of England funeral.
Families want funerals to celebrate the life of someone they knew and loved and need to include personal touches that acknowledge a unique life. But in a time of shock and distress, families also need space to express their own grief, something that may get overlooked. Good communication between the church and the Funeral Director is crucial at this stage to help with balancing these needs. As soon as possible after speaking to the Funeral Director, the minister who is going to take the funeral will make contact with the family, and usually arrange a visit.
On the phone
- A phone call soon after the death, which comes with sympathy, understanding and assurance that the church will be for them at every step, will make the family feel cared for and reassured.
- Check names at this point and if choices have already been made through the Funeral Director, affirm them.
- Explain the purpose of coming to see them and ask when the most convenient time is for visiting.
At the visit
This is the opportunity to:
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